Ordering process
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How much is freight / shipping?
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Shipping is 100% free For more information on this click Products and Services Information
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Do you deliver overseas?
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Yes, please contact us for delivery prices.
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What types of payment method do you accept?
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We accept Visa & Mastercard, direct deposits, cheques and paypal.
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Do all your prices include gst?
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Yes, all our prices include gst, what you see is what you ge
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How do I get my image to you? Can I email it to you?
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You have the option of uploading the image online, simply following the instructions as you go, emailing the photo to us on images@bluehorizonprinting.com.au or as described above we accept posted negatives, transparencies (slides) and cd\'s. We accept all file formats.
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Are you able to print using negatives?
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Yes! We are happy to scan any photos and process negatives and transparencies. We charge a standard fee of just $15 for this add-on service.
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Do you offer other sizes besides the ones displayed on your pricelist page?
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Yes! Feel free to contact us with any specific size requirements you have and we will be happy to give you a quote.
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How quickly can you deliver my order?
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Our standard delivery service is one of the fastest in Australia, always dispatching within 3 days often just 1! This rapid service means our customers get their canvas prints FAST! We offer an overnight service for a small additional cost on top of the normally FREE SHIPPING.
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How big can I print my photo?
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The largest size we offer as standard is 40 x 60 inches (102cm x 152cm) however if you need to go larger, let us know and we'll se what we can do. When deciding on the size you want you must also consider the dpi (dots per inch). As a rule of thumb, the bigger the image the less detailed it will be, luckily most modern cameras take photos well above the minimum requirement. Try our image calculator to see the size recommendations we suggest for your photo. In order to ensure your satisfaction, we don\'t accept anything less than 100 dpi. (Unsure about DPI? Learn More).
Here's a little more detail if you are still unsure. The resolution of an image is measured by how many dots can be printed in one square inch of canvas. A good guide line for determining the largest size your image can be printed is to divide the pixel height and width of your image by 100.
For example if your image is 1024 pixels by 768 pixels, then the maximum recommended size it can be printed at is 10.24 inches by 7.68 inches. Any size below this will avoid pixellation (where the individual pixels are visible) on the canvas print. All clear? If not then drop us an email on photos@bluehorizonprints.com.au or call us.
Quality
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What printer and inks do you use?
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We use the best quality Epson printers. We always use genuine Epsom Ultrachrome pigment inks. These are considered by many to be the best in the marketplace and the proof is in the pudding when you see the strong, vibrant colours that leap off of the canvas. *More information.
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What canvas do you use?
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Customers can choose from our archival poly-cotton 430gsm canvas or the 100% cotton 390gsm canvas. We only use the best quality canvas with our poly-cotton canvas being carefully selected and imported to provide the best surface for our prints. When you order you can select poly-cotton or 100% cotton, the difference is that poly-cotton makes for a smoother, longer lasting, water proof canvas whereas 100% looks slightly more rough and a bit more classical. *More information.
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How long do they last?
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The canvas prints have been independently lab tested by companies such as Kodak and Epson to last up to 75 years as long as they are out of direct ultra violet light. To further ensure the longevity of your print the lamination we add further protects your art against UV light, moisture, cracking and general wear and tear, you should expect your print to last well into the next century!
About the canvas prints
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Stretched or unstretched?
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One of the biggest questions we get asked is what is the difference between stretched or unstretched canvases.
Stretched canvas print: 100% archival quality, cotton canvas, stretched over a thick 33mm kiln dried timber frame. Delivered ready to hang straight on the wall, including picture wire and felt protective bumpers on the back.
Unstretched canvas print: Unstretched canvas otherwise klnown as \'rolled canvas\' is without the wooden stretcher bars, delivered rolled in a tube. It is just the canvas itself, customers often buy unstretched canvas for overseas delivery or if they want to get the canvas framed themselves.
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How do I care for my canvas print?
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Most marks can be easily removed by running a duster over the canvas or giving it a light clean with the vacuum cleaner using the brush to get rid of any dust on the surface. If the mark is still there then you can wipe the canvas gently using a plain white wet cloth, try not to do this too often though as with time this will affect the colour quality of the canvas.
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How are the prints stretched onto canvas?
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Your canvas is carefully hand stretched over a profiled quality pine frame and securely stapled. We then tape the edge of the canvas to the frame to protect against dust, and insert stainless steel hanging wire and eyelets making your print ready to hang as soon as its delivered.
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Will there be any copyright issues?
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We are licenced to print and sell the images in the gallery section however you retain the copyright for your images that you provide for us to print. Please ensure that you do not infringe anyone elses copyright with your photos.
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What is a gallery/mirrored/ pixel stretch wrap?
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After uploading the photo and selecting size youd like, you then get to pick the wrap, this is the way in which the canvas is wrapped around the stretcher bars. We offer four wrap options; gallery, mirrored, pixel stretch and plain bordered wrap.
For more information on this, see Products and Services Information
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Do you laminate your canvas to protect it against weathering?
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Our laminates are carefully selected to maximise protection and keep colours rich while minimising any unwanted glossy sheen that are the results of cheaper laminate. Many canvas printers will skip this step to avoid paying for quality laminates and cut drying time. We have so much faith in the necessity to have good laminate that we include it free within the price. *More information. *zoom to laminates section on photos on canvas page
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Do you mount on stretcher bars or MDF blocks?
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We use the best quality Epson printers. We always use genuine Epsom Ultrachrome pigment inks. These are considered by many to be the best in the marketplace and the proof is in the pudding when you see the strong, vibrant colours that leap off of the canvas. *More information.